Frequently asked questions

General

Is GlobalNetInt a licensed provider?


Yes, UAB GlobalNetint is an Electronic Money Institution, authorized by the Central Bank of Lithuania (Nr. 21) for the issuing of electronic money.




Is it safe to send money through GlobalNetInt?


Of course, your safety is one of our top priorities. We are completely transparent with our customers when it comes to their accounts and transactions; therefore, we will keep you

informed about the status of your registered application as well as of your transfers.




What are the CHAPS payments?


CHAPS stand for Clearing House Automated Payments System. This is a system for guaranteed same day UK payments to be transferred electronically from one bank account to another. CHAPS is a suitable payment method for payments of any amount, particularly amounts over £250,000 where a faster payment cannot be used.




What is EEA and what countries belong to it?


The EEA stands for European Economic Area and the countries that belong to it are Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.




What is a SEPA transfer?


SEPA or Single Euro Payments Area is a payment method for making cross-border European bank transfers. The aim of SEPA is to make EUR transfers between the nations in the European Union and EEA easier and faster. With GlobalNetint, the SEPA transfers usually takes no longer than 1-2 business days.




What is a Swift transfer?


This payment method is used to transfer the funds internationally using SWIFT international payment network. Hence, using this transfer method, you will be able to perform transactions to countries outside the EU or EEA. The SWIFT transfer might take up to 2-7 business days depending on the destination country.




What are the Faster Payments (FPS)?


Faster Payments are available for bank-to-bank transfers within the UK. The maximum transaction limit set by the Faster Payments operator is £250,000.




What are the BACS payments?


BACS stand for Banker’s Automated Clearing Services. BACS payments are used for bank transfers within the UK, including direct debits. Usually, it takes a couple of days to receive a BACS payment, which can be up to the value of £20 million for retail clients.




Do you issue Debit Cards?


GlobalNetint is planning to release the Debit Card service in the nearest future. The project is still in process, so for more information, please contact support@globalnetint.com.




Is my personal data safe with GlobalNetint?


As GlobalNetint is registered under the Data Protection Act, our internal procedures and systems are designed to comply with the data security regulations. Hence, we can assure you that the shared information and documents are completely safe with us.

To read more about our data protection, please check our Terms of Use and Privacy Policy.




What are the SEPA countries?


The outgoing and incoming SEPA payments are available from/to Åland Islands, Austria, Azores, Belgium, Bulgaria, Canary Island, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, UK.




How to avoid fraud?


GlobalNetint considers your safety one of the top priorities. However, please keep in mind the following steps to ensure the security of your information yourself.

1) Protect your personal information: there might be fraudsters that pretend to be from GlobalNetint, asking for you to verify your personal information via email. Please make sure to double check if the details present on the email are valid and actually belong to us (email address, contacts, what subject on the email is used, who is writing you an email, etc.). Be especially suspicious if someone is asking for information that GlobalNetint already has. If you suspect fraudulent activity from someone using our name, please contact us immediately via support@globalnetint.com.

Please keep in mind that we will never ask for information that could compromise your account.

2) Create a strong password for your account: please consider creating a password that is at least 12-14 characters long and includes a mix numbers, capital/lower-case letters and symbols. Try staying away from obvious dictionary words and combinations of dictionary words. Try using passphrases (a line from a book or a song, for instance) instead of passwords, as they are easier to remember and more difficult to guess.

3) Sign out from public devices: If you're logging into our website in a public place (library, office, friend's house, etc.) do not forget to logout when you're done.

4) Reporting suspicious activity: If you think that your account has been compromised, please reach out to us immediately via support@globalnetint.com. If you have given your login information to somebody or use the same password for several accounts, please change it.




Has Brexit affected GlobalNetint?


As Globalnetint is regulated by the Bank of Lithuania, there were no interruptions in the service we provide. The funds in your balance (in any currency) will remain safe and easily accessible.





Individual Account

How do I create an account with GlobalNetint?


Press on 'Open Account' on our main webpage and then on 'Individual'. It will take you to the registration form where you will be able to put your personal details and documents required. Once you will complete all the necessary steps, our team will verify your details and approve the application.




What is a multi-currency wallet?


Multicurrency wallet lets our clients to hold their funds in ~70+ foreign currencies within the same account. Such service makes it easier to store, send and receive funds.




What documents are needed for my account activation?


In order for your account to be successfully activated, we require the following documents:

  • Proof of Identity: Passport or a National Photo ID.
  • Proof of Residential Address: Utility bill (phone, gas, electricity, water, internet, council tax).

*Please note that the document must reflect your name and residential address as well as it should not be older than 90 days.




How can I log into my account?


You can log into your account by pressing on the ‘Login’ button in the top right corner of the main page and by putting the email address and password you used on the registration.




What fees will be applied to my account?


Your account fees depend on the pricing category you are in. You can check our pricing here.




How do I change my password?


Just press the ‘Forgot Password’ button on the log in page, put your registered email address and you will be sent a reset link. Please make sure to choose a secure password by putting a minimum of 8 characters including at least one lower case and an upper case letters, one digit and one of these special characters: !@#$%^&*_




Why do you need my personal information?


As a licensed electronic money institution, we require our customers to go through the necessary compliance checks that include disclosure of certain personal information and documents. This guarantees a safe and efficient on-boarding process. Please be assured that we take the data use and storage seriously and are operating under the Data Protection Act. Hence, your information is safe with us.




What is a designated account and how do I get it?


Designated accounts are generated to provide a named IBAN for receiving and sending out payments. Once your account has been set-up, you will receive an email with the details of your designated account.




How do I change my email address or my mobile number?


Please send your inquiry to support@globalnetint.com from your registered email address and we will do the rest.




What am I supposed to do if I’m not getting the OTP message?


If you have not received the OTP on the registration, please double check if the phone number you have provided is correct. If everything seems fine, we recommend contacting your mobile service provider and asking them to whitelist our OTP provider 'Twilio'. If you still do not receive the OTP, please contact us at support@globalnetint.com and we will look into this further.




Is it important to give up-to-date information?


Yes, the information you provide must be correct and up-to-date. Only then, we are able to conduct successful compliance and identity checks.




It says my account is blocked. What do I do?


Most probably you have entered the credentials of your account or the OTP incorrectly a couple of times. Please sent a message to support@globalnetint.com from your registered email address and we will unblock the account.




My application was rejected. Can I receive an explanation or start a new registration?


Due to internal policy, there is specific information that cannot be released to our client or disputed. The reason for the account rejection is one of them.





Individual Payments

What is an internal transfer?


Internal transfer occurs between clients that have GlobalNetint accounts.




Do you have a Payment Processing schedule?


Please see the schedule below:

Please note that business days exclude weekends and Public Holidays in Lithuania. Preliminary payment receipt times will be affected on non-business days.




What currencies can I send and receive payments in?


The outgoing and *incoming SWIFT payments are available in the following currencies:

  • Major currencies: AUD, CAD, CHF, EUR, GBP, JPY, NOK, NZD, USD.
  • Minor currencies: RUB, ZAR, THB, SGD, HKD, HUF, ILS, MXN, PLN, AED, KRW, RWF, BBD, BDT, BGN, BHD, CZK, DKK, FJD, GHS, HRK, INR, JOD, KWD, LKR, MAD, MUR, MWK, OMR, QAR, RON, SAR, TRY, TWD, TZS, UGX.
  • Exotic currencies: BRL, CLP, COP, BWP, JMD, KES, LSL, MGA, CNY, ARS, IDR, MYR, MZN, NAD, NPR, PEN, PGK, PHP, PKR, SLL, TND, TTD, VND, XAF, XCD, XOF, ZMW, UYU.

* If you are interested in receiving incoming SWIFT transactions in any of the above listed currencies, please contact our team at support@globalnetint.com from your registered email address with an individual request, so our team could provide you with personalized instructions.




Are there any hidden charges?


There are no other charges apart from the usual fees shown in the pricing list, which you will also be able to see on the transaction initiation.




Will I need to provide any additional documents to receive or send my payments?


As all of the transactions are subject to internal review, our team might request additional information to verify such details as the source of funds, relationship and the reason for your transfer.




Can I send and receive funds from both, companies and individuals?


Yes, you can send and receive funds from both, companies and individuals.




Why do your rates differ from other service providers?


The sources for rate watch are global, hence the data is updated according to the open market at that time.




Can I deposit cash into GlobalNetint bank account?


Unfortunately, we do not accept cash deposits.




Which name will my recipients see when they get the funds? Is it mine or GlobalNetint's?


You will be able to choose whether you want for the recipient to see us or you as a sender for SEPA payments upon the transaction creation. For the SWIFT transactions, the recipient will see Globalnetint or our corresponding bank as a sender.




Can I make International Payments related to Crypto or cash-based activities?


Please note that the outgoing and incoming SWIFT transactions are not available for businesses that are directly/indirectly related to Crypto currency exchange and/or related to cash-based remittance services.




Can I sell and buy currencies?


Yes, once your account is activated, you will be able to sell and buy currencies.




How can I receive Swift payments?


If you are interested in receiving incoming SWIFT transactions, please contact our team at support@globalnetint.com from your registered email address with an individual request, so our team could provide you with personalized instructions.




What is the cost of receiving and sending payments?


The cost depends on the type of your account. For more information, please click here.





Business Accounts

What is a designated IBAN account and how do I get it?


Designated accounts are generated to provide a named IBAN for receiving and sending out payments. Once your account has been set-up, you will receive an email with the details of your designated account.




How do I create an account with GlobalNetint?


Press on 'Open Account' on our main webpage and then on 'Company'. It will take you to the registration form where you will be able to put your personal details and documents required. Once you will complete all the necessary steps, our team will verify your details and approve the application.




How long does it take to open an account at GlobalNetint?


There is no exact time frame for a corporate account activation. As soon as we receive your completed GlobalNetint application, our sales team will contact you to discuss the specifics and preferences for your business. Afterwards, our compliance team will review the information and documents provided. The account approval depends on the ability to agree upon the service technicalities and the relevancy of the documents and the information provided.




What documents are needed for my account activation?


In order for your account to be successfully activated, we require the following documents:

1. Extract from country register or equivalent document (Certificate of Incumbency or Certificate of Good Standing) not older than 6 months.

2. Articles of Association (can be known as Memorandum, Statutes, Deed of Incorporation or Constitution).

3. General Power of Attorney.

4. Official list of shareholders;

5. Signed group structure chart;

6. Proof of business activities: Utility bill (electricity, telephone, post-paid mobile phone, gas, water, etc.) not older than 3 months;

7. Signed agreement with client or partner;

8. Copies of UBO’s/Directors/Authorized signatories valid ID’s or passports;

9. Proof of address of all controlling individuals (Utility Bill of a Bank Statement not older than 3 months);

*Country register document and Articles of Association must be notarized (in the EU or EEA countries), legalized (in countries outside EU, EEA and Hague List) or apostilled (in countries outside EU and EEA, belonging to Hague List).

** General Power of Attorney must be apostilled regardless of the country.

***Please make sure that the documents you provide are officially translated into English or Lithuanian.

**** Our compliance team keeps the right to ask for any additional documentation or information if needed.




What fees will be applied to my account?


Your account fees depend on the pricing category you are in. You can check our pricing here.




Is it important to give up-to-date information?


Yes, the information you provide must be correct and up-to-date. Only then, we are able to conduct successful compliance and identity checks.




How do I pay for my application and IBAN setup fees?


The fees may be paid by wire using the details below:

Beneficiary name: UAB GlobalNetint

IBAN account no: PL07 1320 0019 1677 2450 2000 000

BIC/SWIFT code: POCZPLP4

Bank name: POCZTOWY BANK SA

Bank address: ul. Jagiellońska 17 85-959 Bydgoszcz, Poland




Is the source of funds and source of wealth the same thing?


No, they are not. The source of funds should reflect the company income, while the source of wealth should indicate where you got the funds from to start your company.




How can I log into my account?


You can log into your account by pressing on the ‘Login’ button in the top right corner of the main page and by putting the email address and password you used on the registration.




How do I change my password?


Just press the ‘Forgot Password’ button on the log in page, put your registered email address and you will be sent a reset link. Please make sure to choose a secure password by putting a minimum of 8 characters including at least one lower case and an upper case letters, one digit and one of these special characters: !@#$%^&*_




What is a multi-currency wallet?


Multicurrency wallet lets our clients to hold their funds in ~70+ foreign currencies within the same account. Such service makes it easier to store, send and receive funds.




What do you mean by saying ‘and EEA based company’?


To be considered an EEA based company, all of the following requirements must be met:

• The company applying for the account is incorporated in an EEA member country.

• The companies forming the ownership structure (if any) of the applying company are incorporated in EEA member countries.

• The Ultimate Beneficiary Owner (UBO), director(s) and shareholder(s) each have a passport issued by an EEA member country.

•The company’s headquarters is in an EEA member country.




How do I change my email address or my mobile number?


In order to change your mobile number or email address, please sent us an official letter with your request. The letter should include the old and the new phone numbers/emails and be signed by the director of the company. Once you have the letter, please forward it to support@globalnetint.com and we will do the rest.




What am I supposed to do if I’m not getting the OTP message?


If you have not received the OTP on the registration, please double check if the phone number you have provided is correct. If everything seems fine, we recommend contacting your mobile service provider and asking them to whitelist our OTP provider 'Twilio'. If you still do not receive the OTP, please contact us at support@globalnetint.com and we will look into this further.




It says my account is blocked. What do I do?


Most probably you have entered the credentials of your account or the OTP incorrectly a couple of times. Please sent a message to support@globalnetint.com from your registered email address and we will unblock the account.




My application was rejected. Can I receive an explanation or start a new registration?


Due to internal policy, there is specific information that cannot be released to our client or disputed. The reason for the account rejection is one of them.





Business Payments

What is an internal transfer?


Internal transfer occurs between clients that have GlobalNetint accounts.




Do you have a Payment Processing schedule?


Please see the schedule below:

Please note that business days exclude weekends and Public Holidays in Lithuania. Preliminary payment receipt times will be affected on non-business days.




What currencies can I send and receive payments in?


The outgoing and *incoming SWIFT payments are available in the following currencies:

  • Major currencies: AUD, CAD, CHF, EUR, GBP, JPY, NOK, NZD, USD.
  • Minor currencies: RUB, ZAR, THB, SGD, HKD, HUF, ILS, MXN, PLN, AED, KRW, RWF, BBD, BDT, BGN, BHD, CZK, DKK, FJD, GHS, HRK, INR, JOD, KWD, LKR, MAD, MUR, MWK, OMR, QAR, RON, SAR, TRY, TWD, TZS, UGX.
  • Exotic currencies: BRL, CLP, COP, BWP, JMD, KES, LSL, MGA, CNY, ARS, IDR, MYR, MZN, NAD, NPR, PEN, PGK, PHP, PKR, SLL, TND, TTD, VND, XAF, XCD, XOF, ZMW, UYU.

* If you are interested in receiving incoming SWIFT transactions in any of the above listed currencies, please contact our team at support@globalnetint.com from your registered email address with an individual request, so our team could provide you with personalized instructions.




Will I need to provide any additional documents to receive or send my payments?


As all of the transactions are subject to internal review, our team might request additional information to verify such details as the source of funds, relationship and the reason for your transfer.




Are there any hidden charges?


There are no other charges apart from the usual fees shown in the pricing list, which you will also be able to see on the transaction initiation.




Are there any hidden charges?


There are no other charges apart from the usual fees shown in the pricing list, which you will also be able to see on the transaction initiation.




Can I have a C2B account?


Once you apply for a corporate account, it is generally a B2B account. In case you would like to have a C2B account, please contact us at support@globalnetint.com or your sales manager.




Why do your rates differ from other service providers?


The sources for rate watch are global, hence the data is updated according to the open market at that time.




Can I deposit cash into GlobalNetint bank account?


Unfortunately, we do not accept cash deposits.




Which name will my recipients see when they get the funds? Is it mine or GlobalNetInt's?


You will be able to choose whether you want for the recipient to see us or you as a sender for SEPA payments upon the transaction creation. For the SWIFT transactions, the recipient will see Globalnetint or our corresponding bank as a sender.




Can I make International Payments related to Crypto or cash-based activities?


Please note that the outgoing and incoming SWIFT transactions are not available for businesses that are directly/indirectly related to Crypto currency exchange and/or related to cash-based remittance services.




Can I sell and buy currencies?


Yes, once your account is activated, you will be able to sell and buy currencies.




How can I receive Swift payments?


If you are interested in receiving incoming SWIFT transactions, please contact our team at support@globalnetint.com from your registered email address with an individual request, so our team could provide you with personalized instructions.




What is the cost of receiving and sending payments?


The cost depends on the type of your account. For more information, please click here.