Frequently asked questions

General

Is GlobalNetInt a licensed provider?


Yes, GlobalNetInt JSC is an Electronic Money Institution, authorised by the Central Bank of Lithuania (Nr. 21) for the issuing of electronic money.Yes, GlobalNetInt JSC is an Electronic Money Institution, authorised by the Central Bank of Lithuania (Nr. 21) for the issuing of electronic money.




Is it safe to send money through GlobalNetInt?


Of course, your safety is one of our top priorities. We are completely transperant with our customers when it comes to their accounts and transactions; therefore, we will keep you informed about the status of your registered application as well as of your transfers.




Is my personal data safe with GlobalNetInt?


As GlobalNetInt is registered under the Data Protection Act, our internal procedures and systems are designed to comply with the data security regulations. Hence, we can assure you that the shared information and documents are completely safe with us.
To read more about our data protection, please check our Terms of Use and Privacy Policy.




What is an IBAN account?


An IBAN account is a service that GlobalNetInt provides to their individual and corporate clients. We offer a designated IBAN for the customers to store and send the funds from.




What is a SEPA transfer?


SEPA or Single Euro Payments Area is a payment method for making cross-border European bank transfers. The aim of SEPA is to make EUR transfers between the nations in the European Union and EEA easier and faster. With GlobalNetInt, the SEPA transfers usually takes no longer than 1-2 business days.




What is a Swift transfer?


This payment method is used to transfer the funds internationally using SWIFT international payment network. Hence, using this transfer method, you will be able to perform transactions to countries outside the EU or EEA. The SWIFT transfer might take up to 2-7 business days depending on the destination country.




Do you issue Debit Cards?


GlobalNetInt is planning to release the Debit Card service in the nearest future. The project is still in process, so for more information, please contact support@globalnetint.com




What is EEA and what countries belong to it?


EEA stands for European Economic area and is an international agreement which enables the extension of the European Union's single market to member states of the European Free Trade Association. The members of EEA are EU countries, Iceland, Liechtenstein and Norway.




How to avoid fraud?


GlobalNetInt considers your safety one of the top priorities. However, please keep in mind the following steps to ensure the security of your information yourself.

1) Protect your personal information: there might be fraudsters that pretend to be from GlobalNetInt, asking for you to verify your personal information via email. Please make sure to double check if the details present on the email are valid and actually belong to us (email address, contacts, what subject on the email is used, who is writing you an email, etc.). Be especially suspicious if someone is asking for information that GlobalNetInt already has. If you suspect fraudulent activity from someone using our name, please contact us immediately via support@globalnetint.com. Please keep in mind that we will never ask for information that could compromise your account.

2) Create a strong password for your account: please consider creating a password that is at least 12-14 characters long and includes a mix numbers, capital/lower-case letters and symbols. Try staying away from obvious dictionary words and combinations of dictionary words. Try using passphrases (a line from a book or a song, for instance) instead of passwords, as they are easier to remember and more difficult to guess.

3) Sign out from public devices: If you're logging into our website in a public place (library, office, friend's house, etc. ) do not forget to logout when you're done.

4) Reporting suspicious activity: If you think that your account has been compromised, please reach out to us immediately via support@globalnetint.com. If you have given your login information to somebody or use the same password for several accounts, please change it.




What will happen to GlobalNetInt after Brexit?


Despite of the outcome of Brexit, as GlobalnetInt is regulated by the Bank of Lithuania, there should not be any interruptions in the service we provide. The funds in your balance (in any currency) will remain safe and easily accessible.




What is a multi-currency wallet?


Multicurrency wallet lets our clients to hold their funds in 22 foreign currencies within the same account. Such service makes it easier to store, send and receive funds.





Individual Account

What documents are needed for my account activation?


In order for your account to be successfully activated, we require the following documents:

1. Proof of Identity: Passport or a National Photo ID.

2. Proof of Residential Address: Utility bill (phone, gas, electricity, water, internet), Bank Statement or Rental Agreement.

*Please note that the document must reflect your name and residential address as well as it should not be older than 90 days (for utility bills and bank statements only).




Why do you need my personal information?


As a licenced electronic money institution, we require our customers to go through the necessary compliance checks that include disclosure of certain personal information and documents. This guarantees a safe and efficient on-boarding process. Please be assured that we take the data use and storage seriously and are operating under the Data Protection Act. Hence, your information is safe with us.




Is it important to give up-to-date information?


Yes, the information you provide must be correct and up-to-date. Only then, we are able to conduct successful compliance and identity checks.




How do I change my email address or my mobile number?


Please send your inquiry to support@globalnetint.com from your registered email address and we will do the rest.




How do I change my password?


Just press the ‘Forgot Password’ button on the log in page, put your registered email address and you will be sent a reset link. Please make sure to choose a secure password by putting a minimum of 8 characters including at least one lower case and an upper case letters, one digit and one of these special characters: !@#$%^&*_




What am I supposed to do if I’m not getting the OTP message?


If you have not received the OTP on the registration, please double check if the phone number you have provided is correct. If everything seems fine, we recommend contacting your mobile service provider and asking them to whitelist our OTP provider 'Twilio'. If you still will not receive the OTP, please contact us at support@globalnetint.com and we will look into this further.




What is the account set-up fee?


The account set up fee includes the charge for KYC check and for a named IBAN creation. This fee depends on the pricing category you are in. You can check our pricing here.




What is a designated account and how do I get it?


Designated accounts are generated to provide a named IBAN for receiving and sending out payments. Once your account has been set-up, you will receive an email with the details of your designated account.




It says my account is blocked. What do I do?


Most probably you have entered the credentials of your account or the OTP incorrectly a couple of times. Please sent a message to support@globalnetint.com from your registered email address and we will unblock the account.




My application was rejected. Can I receive an explanation or start a new registration?


Due to internal policy, there is specific information that cannot be released to our client or disputed. The reason for the account rejection is one of them.




How can I log into my account?


You can log into your account by pressing on the ‘Login’ button in the top right corner of the main page and by putting the email address and password you used on the registration.





Individual Payments

How long does it take to receive the funds?


Since we can only accept SEPA payments, they are usually credited within the same or the next business day.

* SEPA is a payment system predominantly for euro transfers.




How long does it take to send funds?


Once the transaction is initiated, it might take up to 24 hours for us to process it. After that, the transfer completion time depends on the time zones and local banking hours. SEPA* payments (within the EU zone) are usually received within the same or the next business day. Transfers outside of the EU and EEA zone (SWIFT payments) might take up to 3-7 business days to be received by the beneficiary.

* SEPA is a payment system predominantly for euro transfers.




What is the cost of receiving and sending payments?


The cost depends on the type of your account (whether you belong to Category 1,2 or 3). For more information, please click here.




Will I need to provide any additional documents to receive or send my payments?


As all of the transactions are subject to internal review, our compliance team might request additional information to verify such details as the source of funds, relationship and the reason for your transfer.




Are there any limits to send funds?


The limits are set according to your designated account information and are sent to your email once it's approved. You can still check the default amount limits in the pricing list here.




Are there any hidden charges?


There are no other charges apart from the usual fees shown in the pricing list, which you will also be able to see on the transaction initiation.




Can I send and receive funds from both, companies and individuals?


Yes, you can send and receive funds from both, companies and individuals.




Why do your rates differ from other service providers?


The sources for rate watch are global, hence the data is updated according to the open market at that time.




Can I send or receive USD?


While your designated IBAN can receive EUR only, you are able to send USD.




Which name will my recipients see when they get the funds? Is it mine or GlobalNetInt's?


You will be able to choose whether you want for the recipient to see us or you as a sender for SEPA* payments upon the transaction creation. For the SWIFT transactions, the recipient will see Globalnetint or our corresponding bank as a sender.

* SEPA is a payment system predominantly for euro transfers.




Can I deposit cash into GlobalNetInt bank account?


Unfortunately, we do not accept cash deposits.




Can I sell and buy currencies?


Yes, once your account is activated, you will be able to sell and buy currencies.




What countries I can receive the funds from?


Please find the supported countries below:




Blocked countries list


Please find the blocked countries list below:





Business Accounts

How do I create an account with GlobalNetInt?


Press on 'Open Account' on our main webpage and then on 'Company'. It will take you to the registration form where you will be able to put your personal details and documents required. Once you will complete all the necessary steps, our team will verify your details and approve the application.




How long does it take to open an account at GlobalNetInt?


There is no exact time frame for a corporate account activation. As soon as we receive your completed GlobalNetint application, our sales team will contact you to discuss the specifics and preferences for your business. Afterwards, our compliance team will review the information and documents provided. The account approval depends on the ability to agree upon the service technicalities and the relevancy of the documents and the information provided.




What documents are needed for my account activation?


1. Extract from country register or equivalent document (Certificate of Incumbency or Certificate of Good Standing) not older than 6 months.

2. Articles of Association (can be known as Memorandum, Statutes, Deed of Incorporation or Constitution).

3. General Power of Attorney.

4. Official list of shareholders;

5. Signed group structure chart;

6. Proof of business activities: Utility bill (electricity, telephone, post-paid mobile phone, gas, water, etc.) not older than 3 months;

7. Signed agreement with client or partner;

8. Copies of UBO’s/Directors/Authorized signatories valid ID’s or passports;

9. Proof of address of all controlling individuals (Utility Bill of a Bank Statement not older than 3 months);

*Country register document, Articles of Association, General Power of Attorney must be notarized (in the EU or EEA countries), legalized (in countries outside EU, EEA and Hague List) or apostilled (in countries outside EU and EEA, belonging to Hague List).

**Please make sure that the documents you provide are officially translated into English or Lithuanian.

*** Our compliance team keeps the right to ask for any additional documentation or information if needed.




Is it important to give up-to-date information?


Yes, the information you provide must be correct and up-to-date. Only then, we are able to conduct successful compliance and identity checks.




How do I change my email address and mobile number?


In order to change your mobile number or email address, please sent us an official letter with your request. The letter should include the old and the new phone numbers/emails and be signed by the director of the company. Once you have the letter, please forward it to support@globalnetint.com and we will do the rest.




How do I change my password?


Just press the ‘Forgot Password’ button on the log in page, put your registered email address and you will be sent a reset link. Please make sure to choose a secure password by putting a minimum of 8 characters including at least one lower case and an upper case letters, one digit and one of these special characters: !@#$%^&*_




What am I supposed to do if I’m not getting the OTP message?


If you have not received the OTP on the registration, please double check if the phone number you have provided is correct. If everything seems fine, we recommend contacting your mobile service provider and asking them to whitelist our OTP provider 'Twilio'. If you still will not receive the OTP, please contact us at support@globalnetint.com and we will look into this further.




What is the account set-up fee?


The account set up fee includes the charge for KYC check and for a named IBAN creation. This fee depends on the pricing category you are in. You can check our pricing here.




It says my account is blocked. What do I do?


Most probably you have entered the credentials of your account or the OTP incorrectly a couple of times. Please sent a message to support@globalnetint.com from your registered email address and we will unblock the account.




My application was rejected. Can I receive an explanation or start a new registration?


Due to internal policy, there is specific information that cannot be released to our client or disputed. The reason for the account rejection is one of them.




Is the source of funds and source of wealth are the same thing?


No, they are not. The source of funds should reflect the company income, while the source of wealth should indicate where you got the funds from to start your company.




How can I log into my account?


You can log into your account by pressing on the ‘Login’ button in the top right corner of the main page and by putting the email address and password you used on the registration.





Business Payments

How long does it take to receive the funds?


Since we can only accept SEPA payments, they are usually credited within the same or the next business day.

* SEPA is a payment system predominantly for euro transfers.




How long does it take to send funds?


Once the transaction is initiated, it might take up to 24 hours for us to process it. After that, the transfer completion time depends on the time zones and local banking hours. SEPA* payments (within the EU zone) are usually received within the same or the next business day. Transfers outside of the EU and EEA zone (SWIFT payments) might take up to 3-7 business days to be received by the beneficiary.

* SEPA is a payment system predominantly for euro transfers.




What is the cost of receiving and sending payments?


The cost depends on the type of your account (whether you belong to Category 1,2,3,4,5 or 6) and the pricing that was agreed upon with our sales manager. For more information, please click here.




Will I need to provide any additional documents to receive or send my payments?


As all of the transactions are subject to internal review, our compliance team might request additional information to verify such details as the source of funds, relationship and the reason for your transfer.




Are there any limits to send funds?


There might be some limitations for C2B accounts, which will be communicated by the support or sales department after the registration. There are no sending amount limits for B2B accounts.




Are there any hidden charges?


There are no other charges apart from the usual fees shown in the pricing list, which you will also be able to see on the transaction initiation.




Can I have a C2B account?


Once you apply for a corporate account, it is generally a B2B account. In case you would like to have a C2B account, please contact us at support@globalnetint.com or your sales manager.




Why do your rates differ from other service providers?


The sources for rate watch are global, hence the data is updated according to the open market at that time.




Can I send or receive USD?


The ability to send or receive USD depends on the type of your account. Please contact your sales manager or our support team at support@globalnetint.com for more information.




Which name will my recipients see when they get the funds? Is it mine or GlobalNetInt's?


You will be able to choose whether you want for the recipient to see us or you as a sender for SEPA* payments upon the transaction creation. For the SWIFT transactions, the recipient will see Globalnetint or our corresponding bank as a sender.

* SEPA is a payment system predominantly for euro transfers.




Can I deposit cash into GlobalNetInt bank account?


Unfortunately, we do not accept cash deposits.




Can I sell and buy currencies?


Yes, once your account is activated, you will be able to sell and buy currencies.




What countries I can receive the funds from?


Please find the supported countries below:




Blocked countries list


Please find the blocked countries list below:





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Address: Menulio str. 7, Vilnius, LT-04326, Lithuania
 

Phone: +370 (8) 52 07 5750
 

Email: support@globalnetint.com

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GlobalNetInt JSC is an Electronic Money Institution, authorised by the Central Bank of Lithuania (Nr. 21) for the issuing of electronic money.